The player from Greece had his winnings confiscated aby Hell Spin Casino for exceeding the maximum allowed bet while using an active bonus. He intended jest to communicate with authorities regarding the incident, feeling wronged żeby the casino’s actions. However, as the player did not respond to the team’s inquiries, the complaint państwa unable to be pursued further and państwa rejected.
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- The player from Germany has requested a withdrawal five days prior to submitting this complaint.
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However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player owo provide necessary information, but ultimately, due to a lack of response, the complaint państwa rejected.
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The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Australia submitted a withdrawal request less than two weeks prior owo contacting us. A player from Greece reported that after winning 33 euros and receiving free spins at Hell Spin, their potential winnings of 300 euros were reduced owo only 49 euros.
The player from Germany had a premia at Hellspin, met the wagering requirements, and won €300 without an active nadprogram. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged nadprogram term violation. We were unable jest to investigate further and had to reject the complaint due jest to the player’s lack of response jest to our inquiries.
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